How Can We
Help You Today?
Have a question about restoring your photo dates, migrating to Apple Photos, or encountering an unhandled Takeout format? We're here to help.
Direct Email Support
For technical issues, bug reports, and account questions. We reply to all inquiries within 24 to 48 business hours.
Open Source Issue Tracker
Track reproducible bugs, request new format decoders, or review edge case test suites in public.
Ticket Support Center
Manage your support tickets, view system status, and browse curated answers to common questions.
Send Us a Direct Message
Fill out this form and your message will be forwarded directly to our engineering desk.
Frequently Asked Questions
Do my photos get uploaded to your servers?
No, never. TakeoutFix operates entirely inside your local browser sandbox or desktop runtime. Your photos never leave your device.
Why did my photos have wrong dates?
Google Takeout stores original capture dates in detached JSON sidecar files. TakeoutFix merges the timestamps directly into the image EXIF tags.
How do I get a refund if it didn't work?
We offer a 100% money-back guarantee. Visit our Refund Policy or email us with your license key.
Note: We are an independent open-source team. For official Google Account or Google One storage recovery, please consult Google's official support directly.