Refund Policy
Last updated: June 12, 2026
1. Our Commitment
We want you to have a great experience with Takeout Fix. If you experience a genuine technical issue that prevents the software from functioning as described, we'll work with you to resolve it. If we're unable to resolve the issue, you may be eligible for a refund.
2. Refund Eligibility
You may request a refund within 7 days of your purchase if:
- Takeout Fix is unable to perform its advertised functionality due to a verified software issue.
- Our support team is unable to provide a working solution within a reasonable time.
- The purchase was made directly through Takeout Fix.
3. Non-Refundable Situations
Refunds are generally not provided for:
- Changing your mind after purchase.
- Purchasing the wrong plan.
- Recoveries that completed successfully.
- Unsupported or corrupted Google Takeout exports.
- Issues caused by third-party software or modifications outside Takeout Fix.
- Requests submitted more than 7 days after purchase.
4. How to Request a Refund
- Open a support ticket through the Takeout Fix Support Center.
- Describe the issue and attach your processing log if available.
- Our team will investigate the issue and respond as quickly as possible.
Most refund requests are reviewed within 2–5 business days.
5. Our Promise
Our goal is to solve your problem—not simply close your ticket. We'll make every reasonable effort to help you recover your metadata before considering a refund.
6. Contact
All refund requests must be submitted through the in-app Support Center. For general questions or if you cannot log in, you can contact us at takeoutfix.support@gmail.com.